Refund policy
Refund Policy
If you are unsatisfied with your purchase, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. All returned items must be unburned, undamaged, and in the original packaging. Unfortunately, we cannot accept returns on sale items or custom orders. To complete your return, we require a receipt or proof of purchase.
If your item is defective, damaged, or the wrong product, please contact us immediately at the customer service email below to arrange a refund or exchange. Please send a picture of the item. We will file a claim for damaged items on your behalf.
Return Process
To return an item, please contact us at earthylittlescents@gmail.com. Make sure to attach a receipt or proof of purchase in the email with the Subject Line "Return Request". Once your return is approved we will email you a return address and instructions. You will have 7-days after a refund approval to get your item postmarked by the post office. Items sent back to us without requesting a return and getting approved will not be accepted.
Please note, you will be responsible for return shipping charges. Shipping costs are non-refundable. We recommend that you use a trackable method to mail your return. We don't guarantee that we will receive your returned item.
Receiving a Refund
After receiving your return and inspecting the condition of your item, we will notify you by email if the refund was approved. Please allow 5-days from the delivery of your refund to get a refund approval email. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.