Shipping policy
*When Ordering Gifts for Holidays Please Order 2 Weeks Ahead to Ensure Arrival will Make it in Time*
HOT WEATHER!!
Please bring your package in from delivery right away. This will prevent your products from melting. We put silver cooling wrap around products when we notice temperatures are high in the areas we are shipping to. With hot weather, please note that your package may be exposed to temperatures that are not ideal for our soy products. Wax melts and candles may sweat/melt. Please be considerate of this situation as the heat in transit is beyond our control. We ask that you refrain from ordering if this will be an issue for you.
PROCESSING TIME:
The time it takes Earthy Little Scents to ship out orders varies, but is typically within 1-5 business days.
SHIPPING TIME:
1-3 business days after our processing time.
We do our best to estimate shipping times, but cannot guarantee them. Delivery times depend on our postal service. Once the package is scanned by the post office we have no control over the packages arrival. We are not liable or responsible for any delays, re-routes, or failed deliveries of your package.
Please contact us at earthylittlescents@gmail.com if you have any concerns with the status of your order.
TRACKING
A tracking link will be sent to the email associated with your purchase once we print the shipping label. It may take up to 24 hours once the package is scanned by the post office for it to show any updates.
We reserve the right to cancel or adjust any orders prior to shipping when unable to communicate with the customer and not provided proper contact information. We are not responsible for any issues that may arise with your order in this case. Once an order has shipped, it may not be canceled under any circumstance.
MULTIPLE ORDERS
Please let us know if you have multiple orders pending, so we can combine them. We will refund excess charges.
MISSING PACKAGES
We are not responsible for a package that has been shown as delivered by the postal service but is missing to you. Mail theft is not the responsibility of Earthy Little Scents or USPS. We unfortunately can't replace or reimburse you for any missing packages. If you believe that your package is missing, please contact your local USPS office. They are best equipped to locate your package.
DAMAGED ITEMS
In the event that your products arrived damaged from shipping, please send us a photo and we will file a claim to our postal service on your behalf.
CUSTOMS AND IMPORT TAXES:
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
SHIPPING CHARGES
$9 Flat Rate Shipping or Free over $50.
All candles are shipped in an extremely durable shipping/gift box that are 100% recyclable.